Frequently Asked Questions

The world always looks brighter from behind a smile.

Emergency information

If you are an emergency case requiring immediate attention, please call (618) 283-1760. We will give you instructions and directions.

Phone(618) 283-1760
Fax(618) 283-1657

What can I expect at an appointment?

When you arrive at our office, the staff will greet you and seat you in our waiting area. We will examine you as quickly as possible – average waiting time is 15 minutes or so.

What happens if I am a new patient?

During your first visit, our objective is to get to know you better, to become familiar with your past dental experiences and to establish a treatment plan that will best meet your current desires. When you arrive for your first visit, please be prepared to complete all insurance and health information forms.

Also, please assist us by providing the following information:

  • Any panoramic X-ray taken within the past six months.
  • If you have dental insurance, please bring your insurance card. This will enable us to give you an estimate of your costs.

Do you examine children at your clinic?


Insurance and Billing


Don’t let finances stand in your way for achieving the beautiful, healthy smile you deserve! We are pleased to offer CareCredit®financing options that make your treatment more affordable. This flexible payment option allows you to pay for your treatment over a period of time so you can focus on what matters most – keeping your smile healthy!


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service.

As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.

****For those patients that do not have insurance we offer a 6% discount, when services are paid in full the day of service with a cash or check.